FAQs
Welcome to our FAQs page! Here you'll find answers to common questions about shopping at Allora Markets. If you need further assistance, feel free to reach out to our customer service team.
1. What types of clothing do you offer?
We specialize in women’s luxury outfits, including eveningwear, cocktail dresses, formal attire, and high-end casual pieces. Each collection is carefully curated to reflect the latest trends and timeless elegance.
2. How do I know which size to order?
Each product has a detailed size guide to help you select the right fit. We recommend checking the measurements provided for each item and referring to our size chart for accurate sizing. If you're unsure, our customer service team is happy to assist with personalized recommendations.
3. What are your shipping options?
We offer both standard and express shipping options. Shipping times and costs vary based on your location and will be displayed at checkout. For international orders, please allow additional time for delivery due to customs processing.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times depend on the destination and will be calculated during checkout.
5. Can I track my order?
Absolutely! Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package in real-time through our website or the courier’s tracking system.
6. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. To initiate a return, please contact our customer service team, and we’ll guide you through the process.
7. How long does it take to process a return?
Once we receive your return, it takes 5-7 business days to process. After the return is approved, your refund will be issued to your original payment method within 3-5 business days.
8. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors, subject to availability. Simply contact us within 14 days of receiving your order, and we’ll help facilitate the exchange.
9. What payment methods do you accept?
We accept major credit cards, Apple Pay, and Google Pay. All transactions are secure and encrypted to protect your personal information.
10. How do I care for my luxury garments?
Each garment comes with care instructions specific to the fabric and design. Generally, we recommend professional dry cleaning for most luxury items. Always follow the label instructions to maintain the quality and longevity of your clothing.
11. Can I cancel or modify my order after it’s placed?
Orders can be modified or canceled within a short window after placing them. Please contact us as soon as possible if you need to make changes, and we’ll do our best to accommodate your request.
12. How can I contact customer service?
You can reach us via email at info@alloramarkets.com or through our contact form on the website. Our customer service team is available Monday to Friday, from 9 AM to 6 PM (EST), to assist with any questions or concerns.